Terms & Conditions
Complete policy documentation for Emirate Visa Tourism services · Last updated: July 2026
Definitions
The following definitions apply throughout this Agreement:
- Company, Emirate Visa Tourism L.L.C, a licensed platform registered in Dubai, UAE under Trade License No. 1648996.
- Website, emiratevisatourism.ae and all associated digital platforms.
- Services, UAE visa application assistance, documentation support, and related services.
- User, Any individual or entity accessing the Website or utilizing the Services.
Website Ownership and Legal Status
emiratevisatourism.ae is fully owned, operated, and managed by Emirate Visa Tourism L.L.C. This platform serves as a digital channel for UAE visit visa assistance services as part of the Company's licensed activities.
Acceptance of Terms
By accessing and using the Website and Services, you confirm your acceptance of these Terms of Service. If you do not accept any part of these terms, you must refrain from using the Website and Services.
The Company reserves the right to modify these terms at any time. Continued use of the Website following any modifications constitutes your acceptance of the revised terms.
User Obligations
By using this Website and Services, you agree to:
- Provide accurate and truthful information in all application materials.
- Not misuse the platform or attempt unauthorized access to Company systems.
- Respect intellectual property rights and confidentiality.
- Comply with all applicable UAE laws and regulations.
Visa Processing Timeline
Express processing: visa delivered in approximately 24-36 hours. Regular processing: visa delivered in approximately 3-4 working days.
Visa approvals or rejections from immigration authorities are communicated to Users promptly upon decision.
The Company does not guarantee exact processing durations. Final visa approval is subject to the discretion of the UAE Immigration Department.
Fees and Payment
All service fees are clearly stated prior to payment. Service fees include administrative costs and processing support.
Payments are processed securely through Stripe. The Company does not collect, store, or process payment card information directly.
The Company reserves the right to retain fees and deny service if Users provide false or misleading information.
Governing Law
These Terms of Service are governed by the laws of the United Arab Emirates. Any disputes arising from this Agreement shall be resolved exclusively in the courts of the UAE.
Refundable Conditions
Refunds will be processed in the following situations:
1.1 Duplicate Payment Due to System Error
If a payment is processed more than once due to a technical error, a full refund of the duplicate charge will be issued within 24 hours of verification.
1.2 Payment Without Application Submission
If a refund request is submitted before the visa application has been submitted to UAE immigration authorities, the following conditions must be met:
- Request must be submitted within 24 hours of payment.
- Request must be received prior to application processing.
- Full refund will be issued upon verification.
1.3 Documented Company Error
If the Company makes a documented error in processing the visa application, refund eligibility will be determined on a case-by-case basis following investigation. Full refund will be issued if the error prevents proper application submission.
Non-Refundable Conditions
2.1 Visa Rejection
Service fees are non-refundable if the visa application is rejected by the UAE Immigration Department. The Company's responsibility is limited to verification and timely submission of accurate information. Visa approval or denial is determined solely by immigration authorities.
2.2 Processing Delays
Processing timelines are communicated prior to payment. Delays caused by immigration authority processing times, public holidays, or factors beyond the Company's control are not grounds for refund.
2.3 Incomplete or Inaccurate Documentation
Refunds are not available if the User provided incomplete or inaccurate information in the application materials.
2.4 Change of Mind or Personal Reasons
Requests for refunds based on personal circumstances or change of mind are not eligible for reimbursement.
Security Deposits
For certain nationalities, UAE immigration may require security deposits. These deposits are refundable according to immigration requirements:
- Deposits are held by immigration authorities, not the Company.
- Refunds are processed after visa expiration or departure.
- Processing time: 5-10 business days following immigration decision.
- Deductions may apply for government processing fees.
Refund Request Process
To request a refund, the User must:
- Submit a written request to visa@emiratevisatourism.ae with subject line "REFUND REQUEST".
- Include the order reference number and a detailed reason for the request.
- Provide supporting documentation if applicable.
- Await Company response within 24 business hours.
If approved, refunds will be processed to the original payment method within 3-5 business days.
Dispute Resolution
Users may file disputes with their payment provider if they disagree with a refund determination. The Company welcomes third-party review of refund decisions.
Modification of Applications
Users may request modification or cancellation of visa applications prior to submission to immigration authorities. After submission, no modifications can be made, and fees remain non-refundable.
Fees Structure
Service fees cover:
- Document verification and validation
- Application submission to immigration authorities
- Customer support and status communication
- Visa tracking and follow-up
Service fees do NOT include:
- Security deposits (where applicable)
- Additional charges imposed by immigration authorities
Processing Timeline
Express processing (24-36 hours): document verification, submission to UAE immigration, immigration review, and prompt notification of the decision.
Regular processing (3-4 working days): the same stages at the standard pace.
Immigration authority processing times may vary based on application complexity and additional security requirements. The Company does not control processing timelines after application submission.
Processing Delays
The Company does not guarantee exact processing durations. Delays may occur due to:
- Immigration authority processing times and decisions
- Incomplete or missing documentation
- Additional requirements requested by immigration authorities
- Technical or legal issues beyond the Company's control
Users will be notified of any additional documentation requirements or status changes promptly upon receipt.
User Information Requirements
Users must provide accurate, complete, and truthful information for all visa applications. The Company requires:
- Valid passport information
- Accurate personal details
- Legitimate travel documents
- Supporting documentation as specified
Customer Support
- Email: visa@emiratevisatourism.ae
- Phone: +971 50 000 0000
- WhatsApp: +971 50 000 0000
- Response time: Within 24 business hours
The Company will provide Users with updates on application status, visa decisions, and any additional information requests from immigration authorities.
Liability and Limitation
The Company is not responsible for:
- Visa rejection decisions made by immigration authorities
- Processing delays caused by government agencies
- Flight cancellations or travel disruptions
- Circumstances beyond reasonable control (force majeure events)
- Any indirect, incidental, or consequential damages
Questions or need assistance?
Email: visa@emiratevisatourism.ae · WhatsApp: +971 50 000 0000 · Response within 24 business hours